Emergency Contacts

All Resources

One of the aims of the Keeping Cool web site is to provide you with resources that will support you in your teaching and with your personal resilience. Most of these are general, education-type sites which are useful for general, everyday needs. If you feel you need some more specific support, some relevant contacts are below for:

  • Crisis situations for you or your students
  • More general counselling support for teachers
  • Resources for students or their families – generally you would discuss your concerns about the student or family with your school Principal and they would make a referral. School Psychologists, Social workers or other Student Services staff can also help you with concerns about your own or others' situations.

Emergency Contacts - Crisis Situations

Lifeline State-wide telephone counselling
Tel: 13 11 14
Available: 24 hours a day, seven days a week
Lifeline WA is an organisation that keeps people safe from suicide, supports people in crisis and keeps people emotionally well. This is done through a variety of counselling and education services.

Crisis care helpline
(08) 9223 1111 (Perth metropolitan);
1800 199 008 (Freecall STD)
Can be accessed through the Telephone Interpreter Service (08) 9324 1232
Available: 24 hours a day, seven days a week.
Telephone Crisis Care when:

  • you need someone to help sort out a serious problem
  • you are concerned about the wellbeing of a child
  • you are escaping domestic violence and need help
  • arguments are causing unhappiness and problems in your family
  • you are alone or afraid and urgently need to talk to someone
  • you are homeless
  • you need counselling, information or other support

Family Help Line
Tel: (08) 9223 1111

Kids Help Line
Tel: 1800 55 1800 (Counselling Line)

Mental Health Emergency Response Line
(formerly Psychiatric Emergency Team)
Perth WA 6000
Tel: +61 8 9224 8888

Poisons Information Centre
Perth WA 6000
Tel: 13 11 26 (all areas, all hours)

Royal Flying Doctor Service (WA)
Jandakot Airport,
3 Eagle Drive,
Jandakot WA 6164
Tel: 1800 625 800 (medical & emergency calls only)

Samaritans Crisis Line
(formerly Suicide Emergency Line - Country)
Samaritan House,
60 Bagot Road,
Subiaco WA 6008
Tel: (08) 9381 5555

Contacts - Counselling for Teachers

Every employing body will have some assistance such as a counselling service available for its employees.

Counselling for Teachers
The State School Teachers' Union of Western Australia (SSTUWA) provides a professional counselling service for teachers.
State School Teachers' Union
Member Assist Hotline -
Perth: 9210 6060
Country: 1800 106 683
E-mail inquiries@sstuwa.org.au

The Department of Education Employee Assistance Program (PRIMEPSYCH)
PRIMEPSYCH provides confidential counselling to all Department of Education employees and their immediate families, free of charge. For an appointment telephone (08) 9492 8900 or free call 1800 674 188.

Healthdirect Australia: 1800 022 222

Professional counselling for teachers
School Psychology Services offers a professional service to teachers that includes counselling, debriefing, professional development and advice on school issues. Whether you are new to the field of teaching or have been teaching for many years, individual or small group sessions with a qualified Educational Psychologist are an excellent way to assist with both your professional and personal development

Contacts - Support Services

Alcohol and Drug Information Service (ADIS)
(formerly Next Step Alcohol and Drug Information Services)
Perth WA 6000
Tel: 9442 5000 (all hours)

Child Protection Unit
(formerly Child Sexual Abuse Unit)
Perth WA 6000
Tel: 9340 8222

Ngala Family Resource Centre
9 George Street,
Kensington WA 6151
Tel: +61 8 9368 9368

Parenting WA Line
Tel: (08) 6279 1200

Salvo Care Line
333 William Street,
Northbridge WA 6003
Tel: (08) 9442 5777

Sexual Assault Resource Centre (SARC)
Perth WA 6000
Tel: 9340 1828 (crisis line 24 hours)

St John Ambulance Australia (WA)
209 Great Eastern Highway,
Belmont WA 6104
Tel: 000 (Emergency calls)